Fully managed services offer a flat rate monthly fee which covers all IT related issues and incidents. Artful IT Services employees enjoy food, so we will use the all-you-can eat buffet analogy for this service. With a predictable monthly cost it allows our clients to operate worry free and to focus on their core business. The IT business model of old generally had an IT provider billing a client for services on an hourly basis (break / fix).

• Starting with an on-site assessment of your IT environment, a general health check on all existing infrastructure is completed. Is equipment in good working condition or aged? What type of problems are end users experiencing which is impeding their productivity?
• Evaluate priorities and risks to the organization. Are there gaping security holes or threats?
• Then its time for some long term planning. What should your 1 -2- 3 – 5 year Information technology plan look like?
• Evaluate total IT spend (including telephone, internet, licensed software, etc). Quite often clients are paying for services which are not even being used or are duplicate services! (Its quite frequent and alarming, really)
• On-boarding implementation plan. (We want to avoid disruptions to your business wherever possible.) We will schedule any prescribed work within predetermined a roll out schedule.

At times they might not have a vested interest in the long term health of the company’s infrastructure. This model did not work very well and certainly was not in the best interest of the client. With IT becoming so much more important in today’s competitive business environment and clients requiring additional services, Managed IT Services became the goto level of service for most of our clients. Managed IT Solutions shifts the risk from the client business to a onsite service provider, such as ourselves. These risks can be anything from a desktop acting up, an end user having difficulty, a virus or much worse.

More info: Account Takeover Attack