ServiceNow Security Operations

A new cyber risk landscape
The attack surface has greatly expanded as organizations embrace remote
teams, dispersed, cloud-based operations, and software-oriented infrastructure
solutions. This has introduced new levels of cyber risk—exposing flaws in existing
vulnerability management and security response strategies.
Although organizations have increased their investment in threat intelligence and
security products, as many as 60% of them faced a security breach for which
they knew a patch was available. 1 This is due to the fact that a majority still do
not have comprehensive visibility into applications and services across their
security and IT teams, and with IT stakeholders taking an increasing level of
security and patching tasks, there exists knowledge gaps in how to respond to
and prioritize vulnerabilities and incidents. 1 This can translate to manual incident
response processes between IT and Security teams and inconsistent patching
refreshes. As a result, costly and time-intensive incident response and vulnerability
case backlogs continue to compromise their security posture. Notably, a
changing cyber risk landscape exacerbates these existing gaps in security
workflows, visibility, and cross-functional coordination.

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The ServiceNow solution
ServiceNow® Security Operations is a security orchestration, automation, and
response (SOAR) engine built on the Now Platform. Designed to help security and
IT teams respond faster and more efficiently to incidents and vulnerabilities,
Security Operations uses intelligent workflows, automation, and a deep
connection with Security Operations and IT to streamline response. In addition,
the solution leverages the ServiceNow® Configuration Management Database
(CMDB) to map security incidents to business services and IT infrastructure. This
mapping enables prioritization of incident queues and vulnerabilities based on
business impact, ensuring your security and IT teams are focused on what is most
critical to your business
Within Security Operations, ServiceNow offers two solutions: Security Incident
Response and Vulnerability Response.
Connect security and IT
Coordinate response across the
organization by standardizing
task assignment. Ensure
frictionless collaboration
between Security and IT to
coordinate discovery,
identification, and remediation
activities.
Drive proactive and fast
security response
Reduce the amount of time
spent on basic tasks with
orchestration tools.
Automatically prioritize and
respond to vulnerabilities with
workflows and automation.
Understand your response
strategy
Get a centralized view into
security team efficiency by
using customizable dashboards
and reports. View metrics that
help identify bottlenecks and
actionable insights into shaping
your response and vulnerability
management strategy.
The Security Operations Efficiency dashboard provides key metrics to know how your SOC
is performing and where you need to evolve teams and response workflow.
1 Source: 2019 Ponemon ServiceNow-sponsored survey, “Costs and Consequences of Gaps
in Vulnerability Response"