The NOC services are the centralized site where the IT workers will constantly see through the performance and health of a network. The network operations center is the initial line of defence for any network disruptions and failures. The organizations will get overall insight into the network through the NOC, allowing the company to find the abnormalities and avoid issues or find the solution as soon as possible. The NOC is responsible for the equipment and infrastructure, firewalls, databases, wireless systems, networking devices, and whatnot. The management solutions also consist of monitoring customer service help desk ticketing systems and the interactions with customers’ networking tools, implying that the NOC has a major role in offering the top-notched experience to their users. In this article,you will look at tips on how you can outsource NOC services and their functions. 

Functions Of A NOC 

The basic role and goal of the NOC are to ensure great networking performance and accessibility while offering constant uptime. These NOCs will monitor a wide range of essential tasks, such as: 

• Network, servers, and devices management, including upgrades, software installation, troubleshooting, and dissemination across the devices. 
• Overseeing the issues of the network which need immediate attention. 

• In addition to the security operations, threat analysis and tool deployment are also offered. 
• Patch management. 
• Policy enforcing. 
• Data management for audio, email, and video. 
• Recovery help from issues such as storage and data backup. 

Things To Ask When Looking For NOC Service Providers 

As a company, you should look for a provider who will hit the ground running, or else you will be wasting a lot of valuable time once they come to speed; with this, you will be spending even more time combating service outages during the whole process. You must look for NOC service providers with a proven track record of managing the types of applications you deal with and the infrastructure. Following are some questions that you must ask when hiring the NOC service providers: 

1. Can You Scale Support Our Business As It Grows? 

There are countless NOC service providers, and not everyone one of them is made equal. Before finalizing the deal, you should manage your outsourced NOC services and make sure they can support your business projection for the upcoming 2-5 years. 

2. Do You Follow the Best ITIL Processes? 

ITIL is beyond an acronym; it is the proven method of delivering increased visibility and control of the overall IT processes. In the NOC environment, ITIL incident management will provide a structured and formalized framework to manage service issues. 

3. How Swiftly Can The NOC Service Providers Remediate The Issues? 

The primary goal of the NOC monitoring services is to maintain critical business services and keep them running. Unless the NOC provider can restore the services within an acceptable period, your business will be at a major risk. So, choose someone who can immediately fix the issue and run the services in no time. 

Conclusion 

These are the things that you should ask the NOC monitoring services providers so that you are always sure of the service quality. Since it will be a long-term contract, you don’t need any hiccups and choose the one who completely understands your brand. 

Resource Box 

Concordant One Tech is one of the leading providers of outsourced NOC services. Their expert team offers comprehensive NOC monitoring services, ensuring the uninterrupted functioning of your IT infrastructure.