What is a Help Desk? Definition, Advantages, and Functions
Whether you're an employee having trouble with the company's VPN or a customer trying to fix a product issue, it's frustrating not getting help when needed. In today's fast-paced world, people expect quick, helpful support that shows they matter. A help desk is critical to providing excellent customer service inside and outside the company. But it's not just about having a help desk; it's about...
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